In the game type /t mom abuse.

Please try to explain what happened and give the name of the party or parties involved. This method should be used if there is not a Guardian online at the time, you are unable to resolve the situation on your own and the situation occurred in the public chat channels. For example: /t mom abuse MissL is using the Help channel to talk about inappropriate topics that directly violate the Play Nice Policy.

An email will be sent to us including your Public Name and message.

Submit an email to abuse at prairiegames.com.

As above, please include as much information as you can. Also include a screenshot of the situation (Alt-P on windows and Cmd-P on macintosh) and/or text from your chat log which can be found here: Minions of Mirth\common\log_MoMChat.txt This method should be used to report abuse issues such as: kill stealing, training, abuse/harassment in private channels.

We appreciate you taking the time to submit bug and abuse reports and your concerns are important to us.

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Problem:  I click on the “Patch to Premium” button and get the error message “Error retrieving bin/MinionofMirth.exe.

Answer: Microsoft Vista directory folders restrict read/write access to the Minions of Mirth game folder.  The easiest way to fix the problem is to give the Minions of Mirth game folder administrator rights by doing the following:

1. Go to your desktop and right-click on the Minions of Mirth icon.
2. Select “Run as administrator”.
3. Start the Minions of Mirth game.
4. Click on the “Patch to Premium” button on the main menu again.

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Problem:  My screen is blank when I run the game (Windows Users).

Answer: Minions of Mirth requires 3D Open GL video support.  Most video cards support this feature, but you must have DirectX installed along with your video cards latest drivers.

1. DirectX can be found at: http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en
2. If you have an ATI Radeon video card, the latest drivers are available here: http://ati.amd.com/support/driver.html
3. If you have an nVidia video card, the latest drivers are available here: http://www.nvidia.com/content/drivers

If you continue to experience blank screen problems, contact us through email at support at prairiegames.com and attach the file called “log_MinionsOfMirth.txt”.  It can be found in the folder C:\Program Files\Minions of Mirth\log.

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Problem:  My screen is blank when I run the game (OSX Mac Users).

Answer: We have just been made aware that Minions of Mirth may not run in full-screen mode on Mac OS X Leopard patch 10.5.3. A situation unfortunately affecting most 3D applications on the Mac - which Apple Computer is currently aware of.

Until then, if you run into problems while playing Minions of Mirth in fullscreen mode on Mac OS X patch 10.5.3, may we suggest playing Minions of Mirth in windowed mode instead. If you want to keep the high resolution, there's a 'cheat' around the resolution menu:

1. Set the dock to hide.
2. Set options to fullscreen choose the highest resolution and apply.
3. Hit command-enter.

A drawback is that the System Menu will remain visible.

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A full refund will be granted within 30 days of purchase for:
   •  Duplicate Purchases
   •  Billing Errors

If you have a duplicate charge or feel you have been charged incorrectly, please email sales at prairiegames.com

We apologize that Prairie Games cannot offer refunds for:
   •  Software that has a free demo version.
   •  Changes introduced in game patches
   •  Multiplayer connectivity issues
   •  Any item 30 days after the purchase date for any reason.

Refunds are given in the same form of payment originally used for purchase.

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Problem:  I want to save my Journal.  Where is it so I can back it up before re-stalling the game?

Answer:  The Journal information is kept in a file called “settings.db”.  It can be found in the folder C:\Program Files\Minions of Mirth\common\minions.of.mirth\data. 

Simply copy this file and save it to a separate folder so it will not be deleted when un-installing the game.  The file can also be moved to another computer if you decide to install and play the game on a different computer.

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Problem: When I try to enter the World I get the message “User timeout caused connection failure” but the World servers appear to be up and running with no problems.

Answer:  If you are using a wireless connection, try connecting your computer to a hardwire network connection.

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Problem:  I am getting the message, “Your login information is incorrect” when I try to login.

Answer:  Login information is case sensitive.  Make sure you enter the Public Name and Password exactly as they appear in your registration email. 

If you have lost your password, click on the Play Online button on the main menu and then click on “Lost Password”.  Fill out the Public Name and Email address field, and your password will be emailed to you.  If you lost both your Public Name and Password, please contact support at prairiegames.com.

Please note the forum registration is separate from game registration.  If you have registered the Minions of Mirth game, you will need to register with the forums if you plan on posting messages.

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Problem:  I am trying to run Minions of Mirth on my Netbook computer, but when I double click the icon, I'm getting the standard Microsoft message that an error has occurred.

Answer: Because Netbooks have small screens, their standard resolution is 1024x600 but Minions of Mirth requires a minimum resolution of 1024x768 in order to run.

The drivers that typically come pre-installed with the Netbook often do not support the 1024x768 resolution.  We have had good success in running Minions of Mirth on a Netbook by installing the video drivers for the specific embedded Intel Chipset.  For example, an Asus Eee 1000HD may have the Mobile Intel 915GME Express video chipset or another example is the MSI Windbooks Netbook that has the 945SG chipset. 

If you visit Intel’s website at:

http://www.intel.com/products/embedded/chipsets.htm?iid=embed_portal+hdprod_chipsets

you should be able to locate a driver for your Intel video chipset under Notebook Class (Low Power). 

We prefer the Windows XP embedded version over the Window XP Home Edition since it tends to list additional handy drivers.  However, what is available for your particular chipset may vary. 

Once you have updated the video drivers on your Netbook, right-click on your desktop and look for something that says “Graphic Configuration” or something similar.  Select this and look for a way to set your resolution to 1024x768.  It will make the desktop area go slightly beyond the actual screen size, but the resolution will be compatible with Minions of Mirth. 

The game also requires that OpenGL is supported.  Typically this will automatically be supported when you install the latest video driver, but if you see a setting for OpenGL support, be sure it is active.

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